Question 1

What types of businesses do you work with?

Accepted Answer

I primarily work with small businesses, service providers, and local organizations that need a clear, functional website. Most clients are tradespeople, professional services, nonprofits, or locally focused businesses.

If you’re a large company or looking for full-scale marketing management, an agency may be a better fit.

Question 2

Do you only work with businesses in Salem, Oregon?

Accepted Answer

No. I’m based in Salem and work with many businesses in the Willamette Valley, but I also work remotely with clients across the United States.

Local clients benefit from familiarity and regional context. Remote clients receive the same level of care and attention.

Question 3

Are you an agency or a solo designer?

Accepted Answer

Freewill Web is a solo operation. I handle strategy, design, development, and setup personally.

This means:

Direct communication
No handoffs
No junior staff
No agency layers

If you need a large team handling multiple aspects of your online presence at once, an agency may be a better option.

Question 4

What’s included in a web design project?

Accepted Answer

Every project is scoped individually, but most websites include:

Custom design tailored to your business
Mobile-responsive layouts
Clear calls to action
Basic on-page SEO setup
Performance and security best practices
Six months of post-launch support

The goal is a website that supports your business, not just one that looks good.

Question 5

How long does a website take to build?

Accepted Answer

Most standard websites take three to six weeks, depending on scope, content readiness, and feedback timing.

Larger or more complex projects may take longer. Timelines are discussed clearly before work begins.

Question 6

Do you provide website content or copywriting?

Accepted Answer

I can help refine, organize, and optimize content you provide.

If you need full copywriting, we’ll discuss scope and expectations upfront. Clear content helps projects move faster.

Question 7

Will my website be mobile-friendly?

Accepted Answer

Yes. All websites are built to work well on phones, tablets, and desktops.

Mobile usability is standard, not optional.

Question 8

Do you build eCommerce websites?

Accepted Answer

Yes, including WooCommerce setups.

Smaller stores and foundational eCommerce builds are a good fit. Larger or highly customized stores may require additional time or a phased approach.

Question 9

What is a VIP Day?

Accepted Answer

A VIP Day is a dedicated, time-based workday focused entirely on your website or related setup tasks.

VIP Days are well suited for:

Multiple updates or fixes
SEO audits and tracking setup
WooCommerce or event calendar setup
CRM and form integrations
Cleanup and optimization

VIP Days start at $200 per day.

Question 10

What’s the difference between a VIP Day and a VIP Week?

Accepted Answer

A VIP Day is best for a focused list of tasks.

A VIP Week reserves multiple consecutive days and is better for larger batches of work or multi-step setups.

If your task list is too large for one day, I’ll recommend a VIP Week or another appropriate option.

Question 11

Are VIP Days outcome-based or time-based?

Accepted Answer

VIP Days are time-based.

You are reserving dedicated time, not guaranteeing completion of every task. Clear priorities and prepared access help maximize results.

Question 12

Is a deposit required for VIP Days?

Accepted Answer

Yes. A $100 non-refundable deposit is required to reserve a VIP Day or VIP Week.

Deposits secure dedicated time and may be applied to a future booking with reasonable notice, subject to availability.

Question 13

Do you offer ongoing maintenance?

Accepted Answer

Yes. After your included support period, you can choose a monthly maintenance option that may include:

WordPress updates
Plugin and theme updates
Basic monitoring
Minor content changes

Maintenance is optional and discussed separately.

Question 14

What happens if something breaks after launch?

Accepted Answer

During your included support period, I’ll help resolve issues related to the original site build.

Issues outside that window or unrelated to the original scope are handled through VIP Days or maintenance.

Question 15

How do we communicate during a project?

Accepted Answer

During your included support period, I’ll help resolve issues related to the original site build.

Issues outside that window or unrelated to the original scope are handled through VIP Days or maintenance.

Question 16

Do you offer in-person meetings?

Accepted Answer

Occasionally, for local clients and when appropriate. Most projects are handled remotely to keep timelines efficient.

Question 17

What if I’m not sure what I need yet?

Accepted Answer

That’s okay. The Start a Website Project form helps clarify your goals and determine the best next step.

If we are not a good fit, I’ll tell you honestly.

Question 18

What’s the first step to working together?

Accepted Answer

Start by completing the Start a Website Project form.

This helps define scope, set expectations, and avoid unnecessary back and forth.

Freewill Web Design

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